It's a short dress, which is perfect for pairing with leggings (or alone, if you dare). I don't own or wear many smocked tube tops, so I found myself adjusting quite often to keep the top in place. Maybe this is only a struggle for the small-chested? I really have no idea.
After wearing it one time, the smocking started coming undone. Huge let down, no? I emailed Ruche letting them know what happened & this was their response: "If customers ever receive defective merchandise, we encourage them to e-mail us and we'll help them out. We always issue a prepaid return label (so they don't have to pay for return shipping) and either replace the item or issue a complete refund."
That's so great to know. Often times online shopping can be a big quality gamble & I love that Ruche stands by their clothing. The smocking issue seems like a complete fluke to me as all of the Ruche clothing I've received or purchased has been top-notch. That said, I opted to keep the dress & fix it myself. I decided I wanted to trim down the smocking & wear it as a skirt, so it'd be no big deal to fix the smocking while doing so.
I went back & forth on whether or not I should sew a legit waistband onto it, but ultimately I like the option of still being able to wear it as a tube dress/top if my heart so desires.
This is the complete opposite from the time when I bought a orange swimsuit online that ended up being completely see-through! YIKES. I ended up making the return, but I had to pay for shipping to return the item, plus they didn't refund the original shipping. It wasn't that big of a deal, but I still never shopped there again.
Bottom line is, Ruche has fantastic customer service. And customer service is king, in my humble opinion. Ruche wants to offer a lucky reader a $40 gift certificate to their shop! Here's how to enter:
- Visit ShopRuche.com. Be sure to check out their Dressology series: 1 dress, 6 ways.
- Comment on THIS POST & tell me what you'd do with a gift certificate to Ruche or about a good/bad customer service experience (if it's a bad experience, please don't name names. Your entry will be disqualified/deleted if you do.).
- One comment per person only.
- Comment before 11:59pm MST Wednesday July, 20th.
- A winner will be chosen & announced on this post on Thursday July, 21st.
- Open to US residents.
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